The email capture and monitoring function of MAS is simple to implement and the records are easy to access, should you need to provide documentation regarding the details of communication between members of staff or with a client. All emails sent and received using Outlook or Lotus Notes are immediately stored separately from the mail client and server. This ensures that MAS has authentic copies of all emails sent and received, complete with attachments for later viewing.
Secure email monitoring records
Monitoring staff email can protect a business from disputes with customers. Maintaining a secure record of every email sent provides proof for businesses that communication took place and gives a precise record of the nature of that communication. Businesses can track conversations between staff and customers should an action be called into question or should a miscommunication occur.
The MAS email monitoring software protects the safety of your business, it is simple to use and it maintains accurate records that can serve as legal evidence
Emails are saved in plain text format and cannot contain malicious code or viruses.
Emails may be viewed at any time regardless of whether the client or mail servers are available.
Deleting or altering emails after they are sent does not affect MAS's authentic record.
Protect your business from vicarious liability claims
By using email monitoring software to monitor staff email, you will have a record of communication between members of staff regarding accountability and discussions about projects and tasks. Company email monitoring can also protect your business from vicarious liability in the event of an internal dispute or a harassment case. You can also monitor email usage to prevent bullying or harassment or other misuse of the email system to send inappropriate messages which may offend some members of staff or make them uncomfortable.
Monitor compliance with acceptable email usage policies
Email monitoring will provide records of employees’ use of business information with customers or third parties to stop sensitive information being leaked outside the company. It will also enable businesses to monitor that employees are complying with the acceptable email usage policy laid down by the company regarding sending personal email and internal communication between members of staff. You can ensure that your employees are not overloading the email system with viral emails or unnecessary emails where face-to-face communication would be more appropriate.
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